Welcome to GrowhtHub Knowledge Base Hub
Welcome to GrowhtHub Knowledge Base Hub
How to Create and Manage Smart List
Why use Smart Lists?
Save Time – Automate segmentation rather than manually updating lists.
Improve Targeting: Segment contacts into behavioral, lead status, or engagement-based lists.
Improve CRM Organization: Keep your contact list organized and searchable.
Power Automation - Leverage Smart Lists in workflows to execute actions automatically.
What are Smart Lists?
In GrowthHub, a Smart List is a dynamically updating contact list based on predefined filters and conditions. While static lists remain the same until they are manually updated, Smart Lists self-adjust in real time with the addition of new contacts who meet the specified criteria. It allows you to filter and personalize contacts based on certain conditions, including custom fields. You can choose what columns appear, and the Smart Lists update in real-time as contact data changes.
This feature can be accessed under the GrowthHub → Contacts tab → Smartlists.
How Do Smart Lists Work?
Real-Time Updates: Contacts will be automatically added or removed based on filters such as tags, custom fields, engagement activity, or opportunity stages.
Automated Segmentation: Easily create lists of leads, active customers, or prospects without manual updates.
Advanced Filtering: means that Smart Lists allow you to apply several filters simultaneously; for example, "Opened an email in the last 30 days" + "Has an open invoice".
Workflow Integration: Smart Lists enable automated workflows for personalized engagement at scale.
Setting Up Smart Lists
Creating a Smart List within GrowthHub is an easy thing to do, enabling you to automatically segment contacts based on specific criteria. Rather than manually editing and updating your lists, Smart Lists will keep your contact groupings sorted and updated in real time. To create your first Smart List, follow these steps:
1. Navigate to Contacts > Contacts/Smart Lists and click on "More Filters."
2. Please select one or multiple filters using the drop-down menu on the right-hand side of your screen.
3. Once you've selected a filter, fill in the required information and click "Apply" to lock in your filter.
4. In order to add further filters, choose “AND.”
5. Click “Save as smart list” at the bottom of your screen to save your filter(s) permanently as a list.
Managing Smart Lists
With Smart Lists, you are able to modify, filter, and manage them to better fit your needs within your business. You can apply different filters, adjust the conditions, or even duplicate existing lists for more refined segmentations.
1. To access your Smart Lists, navigate to the Contacts section and select the name of a Smart List from the top to open it.
2. To change an existing Smart List, open the list, and on the right-hand side, you will see the filters that have been saved for that list.
3. Click on the trash can icon or X. To edit a filter, click on the pencil icon or the dropdown arrow to delete a filter. Click the Save icon to save your changes.
4. You can manage your Smart Lists by clicking on "Manage Smart Lists" in the top right of the Contacts page. In this section, you are able to duplicate, share, rename, or erase/delete a SmartList using the icons on the right side.
Example of Creating Smart Lists
Develop a list of all contacts who have never been contacted or have not been contacted in at least 90 days.
1. Go to Smart List > Go to All Tab
2. Click More Filters
3. In the text box that shows 'Add Filter', type 'Last Activity.' You'll see the 'Last Activity' filter as one of the options.
4. Select the last activity filter. Once it's added. Click the 'More Than' radio button. Type in 90 days 5. Click on the column's dropdown. Select the Last Activity column 6. Click the + icon to name & save this list
What Is Deliverability and Why Does It Matter?
Deliverability refers to how successfully your emails reach your Subscribers’ inboxes instead of landing in spam or junk folders. You can spend hours crafting the perfect email, but if it never reaches the inbox, your effort goes to waste. That’s why deliverability plays a critical role in any email marketing strategy—it determines whether your messages are actually seen.
How Do Mailbox Providers Decide Inbox Placement?
Inbox providers evaluate several signals before deciding where your email should go. In most cases, they’re trying to answer three core questions:
Is this email safe?
Do most Subscribers want this type of message?
Does this specific Subscriber want this message?
If the answer to all three is yes, the email earns a spot in the inbox. If not, it’s likely redirected to spam. To make these decisions, mailbox providers rely heavily on your sender reputation.
Understanding Sender Reputation
Email providers like Gmail, Yahoo, and Microsoft assign a reputation score to your sending domain. Think of it as a trust rating—similar to a credit score—but with one big catch: the exact score and how it’s calculated are kept private.
What we do know is that Subscriber behavior is the strongest factor influencing this reputation. How people interact with your emails directly affects where future emails land.
Why Subscriber Engagement Is So Important
Mailbox providers pay close attention to how Subscribers respond to your emails. Positive actions help build trust, while negative signals can damage your sender reputation.
Engagement behaviors that help:
Opening emails
Clicking links
Replying to messages
Saving emails or moving them out of spam
Negative behaviors include:
Ignoring emails
Deleting without opening
Marking emails as spam
Unsubscribing frequently
Best Practices to Encourage Positive Engagement
List Quality
Only add people who clearly agreed to receive your emails. A smaller, engaged list always performs better than a large, uninterested one.
Make sure Subscribers know exactly what they’re signing up for.
Protect signup forms using double opt-in and/or ReCaptcha to prevent bots from joining your list.
Regularly remove inactive or cold Subscribers. A list full of unengaged contacts will hurt your sender reputation over time.
Consistency Matters
Consistency helps mailbox providers trust your sending behavior. Sudden changes can raise red flags and lead to spam filtering. Aim to keep the following stable:
Sending Domain
Use a domain your audience recognizes. Avoid switching domains frequently or sending from domains that haven’t been used in months.
Email Volume
Send to a relatively consistent number of Subscribers. Gradual growth is fine, but large spikes (like jumping from 5,000 to 20,000 contacts overnight) can trigger filtering. When adding many new Subscribers, warm them up in smaller batches.
Sending Frequency
Send at least once a month to maintain an active sender reputation. Sending too rarely can reset your trust, while sending too often may annoy Subscribers. It’s best to let Subscribers choose how often they hear from you.
How Content Affects Deliverability
While content isn’t as influential as it once was, it can still impact inbox placement—especially if your sender reputation isn’t strong yet.
If mailbox providers don’t have enough data about your sending habits, they may rely more heavily on your email content to determine whether it’s safe and relevant.
Once you’ve established consistent sending patterns, content becomes less critical for filtering—but it still matters for engagement.
Content Guidelines for Better Deliverability
Avoid link shorteners
Shortened links are commonly associated with spam. Always link directly to the destination URL.Watch your language
Overly salesy, aggressive, or urgent wording can trigger spam filters. Write naturally and conversationally, even when promoting an offer.Balance text and images
Make sure your message still makes sense if images don’t load. Text should clearly communicate your message on its own.Skip deceptive tactics
Subject lines that mimic receipts or fake replies may boost opens briefly, but they damage trust and long-term engagement.Invite real interaction
Encourage Subscribers to reply or engage naturally. Simple prompts—like asking a question—can strengthen relationships and boost your sender reputation.
Key Takeaway
While content isn’t as influential as it once was, it can still impact inbox placement—especially if your sender reputation isn’t strong yet.
If mailbox providers don’t have enough data about your sending habits, they may rely more heavily on your email content to determine whether it’s safe and relevant.
Once you’ve established consistent sending patterns, content becomes less critical for filtering—but it still matters for engagement.
Frequently Asked Questions
What tools can help track deliverability?
Platforms like Mailgun, SendGrid, and Litmus offer insights into bounce rates, opens, engagement, and sender reputation to help you optimize your campaigns.
How do I recover from being blacklisted?
Identify the root issue (such as spam complaints or poor list practices), fix it, and follow the blacklist’s removal process. Rebuilding trust takes time, but consistent best practices will help restore your reputation.
Why does engagement matter so much?
Engagement signals—like opens and clicks—tell mailbox providers that your emails are valuable. High engagement improves inbox placement, while low engagement increases the risk of spam filtering.